Food service firm upgrades voice picking

The firm faced a range of supply chain optimisation issues before it began working with Zetes in 2006 to digitalise manual warehouse processes.

Henderson Group head of logistics Philip Mehaffey, says: “Through years of successful collaboration, Henderson has achieved real-time control and visibility of all supply chain processes, from goods receipt to picking to the final arrival of groceries in stores. The use of Zetes' solutions has not delivered greater operational efficiencies. So, when it was time to upgrade our existing voice solution, we once again partnered with Zetes.”

The updated ZetesMedea Voice solution brings many value-added functionalities such as, remote view access, which means the user can share screen with the remote warehouse management team. This gives the back office full operational control and real-time access to a wealth of data, including tasks, productivity, and order status in one central place. In addition, with the dialog viewer feature, warehouse supervisors can track and view workflows and ongoing tasks, proving real-time visibility of performance. Should errors occur, the management can make changes straightaway and avoid disruption. With all the upgraded features, Henderson can easily access and monitor performance intelligence reports and track operational KPIs in real-time.

The untrained nature of the solution also enables the quick onboarding of new employees, reducing time spent on training and ensuring new operatives can be operational within minutes,

Through the deployment of the MCL Mobility Platform, Henderson can manage the entire mobile infrastructure lifecycle, from deployment and integration, right through to the management of applications, devices and users. They benefit from a ‘build once deploy to many’ approach, reaping all the benefits of mobility, but without the associated complexity.

For more information, visit www.zetes.com