Sex toy start-up uses Exact Abacus for e-fulfillment
Exact Abacus helps start-up with integrated fulfilment technology.
MysteryVibe's flagship product, Crescendo, is a vibrator that can be bent to adapt to any body shape. CEO Soumyadip Rakshit, says: “We position ourselves as a luxury, premium brand, so a lot of time was invested into the logistics of getting MysteryVibe to our customers.”
A formal tender document was put forward, detailing the requirements. In summary, the three major selection factors were: technology, ‘white glove’ item handling and international shipping options. On all criteria, Exact Abacus was the front-runner and a contract for integrated fulfilment technology and services was concluded.
Soumyadip explains: “The team at Exact were very easy to deal with and obviously know the business well. Their pricing was competitive but we accepted that there was a slight premium for the quality of service needed.”
Stock is delivered into one of Exact Abacus fulfilment centres at Matrix Park directly from manufacture. All items are seamlessly checked and scanned into a clean and secure location within hours of receipt, using handheld devices that eliminate all paperwork. Orders are automatically processed from checkout to picking and items are dispatched in branded packaging within an average of 2 hours 15 minutes. Returns are also handled at the facility with disposal in compliance with WEEE regulations.
Exact Abacus provides MysteryVibe with a software platform that enables both parties to share data, processes and business intelligence.
The fulfillment specialist provided supporting technology that keeps the customer fully informed of their parcel’s journey. It also provides a range of International shipping options ranging from super-economy untracked to premium courier.
