Coping with rise in toy orders

TrackTrans, a provider of end-to-end transport management solutions, has announced that haulier JLM Transport has successfully deployed the company’s cloud-based technology to automate the management of customer assignments during a period of rapid business expansion. JLM Transport handles over 2,500 monthly deliveries at peak periods.  Since installing the TrackTrans solution, JLM has realised tangible time savings that have enabled improved customer service and eliminated the need for additional headcount.  

JLM took the decision to replace its traditional manual methods of monitoring its delivery process when one of the company’s biggest customers experienced a surge in business. The company gained a significant share of the toy market following the sad demise of one its main competitors.  

Matthew Leigh, managing director and owner of JLM Transport commented: “All of a sudden, sales at our customer Smyths Toys rocketed along with the extra deliveries that were necessary to fulfil an increased number of orders.  The company’s success was our success but it came thick and fast and we had to find a more efficient way of keeping our whole transport delivery chain on track. Fortunately, one of our trusted sub-contractors Swinson Transport recommended TrackTrans and although we did look at another system, TrackTrans won hands down as an easy to install, off-the-shelf product with a flexible fee per job pricing structure.” 

Cloud-based

Early in 2018, JLM deployed cloud-based technology from TrackTrans just in time to accommodate record-breaking summer temperatures when demand soared for swings, trampolines and paddling pools.  

Straight away JLM saw benefits as a result of new TrackTrans system. Automation has enabled the company to introduce a robust set of transport management processes and has given JLM the flexibility to manage the expansion of business from Smyths Toys in line with the retailer’s ambitious schedules and grow its own business at the same time.  

JLM can quickly view reports covering each step of the delivery process using accurate, real-time data held in the TrackTrans system. This advanced functionality is essential for making meaningful service improvements and aids accurate forecasting and forward-planning.

Furthermore, the superior reporting capabilities of the TrackTrans system give JLM a clear view of important financial information that can be downloaded in minutes and enable JLM to monitor the company’s business performance. This has saved JLM significant amounts of time, savings that have saved the need for additional headcount and allowed the team to devote energy to maintaining and improving customer service. 

Roger Murphy, managing director of TrackTrans Ltd added, “It has been an exciting and transformational time for JLM and we are pleased to be a part of it. Our cloud-based solution gives hauliers the ability to grow rapidly without expensive IT infrastructure or system set-up costs. Our technology is simple to use but it is a sophisticated strategic tool that offers new ways to gain efficiencies and puts our customers in total control of their transport management environment.”