Returns extended
Multichannel and reverse logistics specialist iForce has launched its first foray into Europe with a new venture in Holland.
iForce BV will start trading in September and will be focused on pioneering a returns processing service in the Benelux region. The service will be aimed at both new European clients as well as existing UK clients and retailers, as they expand their sales reach further in to Europe.
Based in the central position of Heteren in the Netherlands, iForce BV will be a Dutch joint venture between the company and its new partners, We-Force BV, an experienced refurbishment and technical repairs company.
“We have long had the goal of being recognised as European market leader in what we do and so we are incredibly excited by the launch of iForce BV. Together with our partners at We-Force BV, we will be able to bring our expertise in returns processing to the expanding market of Europe and establish a platform for growth. In launching the new company, we look forward to offer a level of service and knowhow that will be new to the Dutch marketplace, bringing great benefits to clients there, while simultaneously allowing us to expand our geographical coverage to our existing long term clients” says iForce.
Currently there are still many e-tailers who are falling outside of the current legislation when it comes to their returns processing. In the 2011 legislation nine out of ten e-tailers were not making the necessary checks before selling on Returns, and this is where iForce BV aims to offer an edge. iForce follows the WEEE directive in the UK and will bring this quality to the returns process, helping to transform the efficiency and reputation of Returns processing in the Netherlands, and lower universal carbon footprints.
The Returns sector is a crucial part of the online shopping experience, says iForce. In research the company carried out earlier in the year it found retailers are realising the importance of communicating their returns processes to consumers upon purchase with: 51% of assessed retailers offered a free returns option for consumers; only 3% of online stores had shown a definite returns cost price with the average return being £4.16; and 48% offered free returns with labels and freepost.
iForce acts for many of the UK’s top retailers including Cath Kidston, John Lewis, Sainsburys, Tesco and Waitrose Wine.
