Vital service behind the logistics front line

Distributing prominent brands such as TAB, Lucas, Sonnenschein and US Battery and chargers from SPE and Fronius across the industrial sector, the company has built its reputation by providing its customers with a level of service that reaches beyond battery sales.

“As we endure such unprecedented challenges in the face of the Covid-19 pandemic, this is an important message for those in the materials handling, warehouse and logistics sectors who collectively are under such pressure to stock and distribute the goods that are so vital as we grapple day-to-day in the country’s present position,” explains Keith Macdonald, the company’s commercial director.

“They will also be in the frontline in the future, when we go through the process of rebuilding the economy. When that time comes, we will be at their side providing the support the industry needs as one of the essential services the nation requires to get back on its feet.

“In addition to the original equipment and replacement batteries we supply through our extensive branch network, which allows us to provide our customers with unrivalled product availability, we have the knowledge and understanding to ensure they are getting the very best out of their current power storage solution. This means they can concentrate on their core business and not have to worry about the reliability and service life of their forklift fleet.

“A powerful example comes through the company’s bespoke FULLlife battery & charger care packages, which are an offering that has played its part in enabling ECOBAT Industrial to attain our ISO18001 status. This signifies the highest level of dedicated service support to customers and is recognised by many blue chip companies as ensuring the maximum vehicle utilisation, through both preventative and proactive service.”

In the UK, through its ECOBAT Logistics operation, ECOBAT is the market leader for waste battery collection and has invested significantly to ensure it is able to offer a fully compliant lithium-ion battery collection service, including customer site visits by technical support staff, the completion of specific transportation risk assessments and guidance to ensure the lithium-ion batteries are appropriately packed before transporting them to a modern sorting facility.

“Naturally”, Macdonald continues, “we supply a host of power storage solutions, from traditional monobloc and 2-volt wet lead-acid cell traction batteries and charging solutions to complete battery room installations alongside our support packages and waste management service.

“However, in addition to the products and this wealth of knowledge and expertise, ECOBAT Industrial also has a team of service engineers and a 13-branch network in locations strategically placed throughout the UK, through which we are able to provide a truly national service.

“As we believe this makes clear, flexibility is at the heart of the company’s sales, support & innovation philosophy, which is why so many businesses rely on our ability to deliver multiple solutions. It is with this in mind that we reach out to those doing their utmost to cope in the current unprecedented circumstances, to let us do what we can do to help them to get the nation through the present crisis.”