Kitchen sector supplier deploys route planning tools

THE CLOUD-BASED route planning and optimisation; pre-delivery customer email notifications; and electronic proof-of delivery (ePOD) solutions are designed to enhance fleet delivery.

With the solutions, Waterline has achieved a 4% reduction in fleet mileage and decreased customer contact centre enquiries by 50%.

Waterline head of logistics Matt Elborough, says: “Descartes has reduced our delivery route planning from a few hours per day to a matter of minutes and enabled more effective overnight runs. This has allowed us to focus on other areas of the business, such as compliance management and driver training. Further, since deploying Descartes’ pre-delivery customer email notifications (with delivery ETAs) and ePOD, communication with customers has improved, resulting in approximately 50% fewer calls to our contact center. Having route planning and ePOD all on one platform is a real advantage— deliveries and routes are planned, executed and tracked all on one system.”