Web Eye allows two way video and audio to quickly resolve service issues

Warehouse automation supplier, KNAPP, has launched a portable, video-based troubleshooting service for its customers.

Available as an addition to any service contract, KNAPP's KiSoft Web Eye allows live, bi-directional video and voice transmission to identify and resolve service issues at the customer's site.

Wearing the fully mobile kit, a client employee or a KNAPP engineer can transmit live images and sound from the actual location of any problem to KNAPP's Customer Service experts at the company's headquarters in Graz, Austria.

This innovative, 24-hour service uses WLAN technology to connect with the customer network and allows hand-drawn sketches, videos or instructions to be sent quickly and easily, directly to the operator's display on site.

Comments Ebb Kretschmer, head of customer services for KNAPP UK says: “KiSoft Web Eye is a really clever piece of kit that results in clearer communication of service problems and, consequently, much faster resolution of any issues.

"As well as being used for real-time scenarios, the equipment can also be used for long-term monitoring. With the record function, users can perform time-delayed analyses that help to pinpoint trouble spots.”