BMW awards DHL six-year aftermarket contract

DHL will deliver a diverse range of parts through the night for next working day receipt by the manufacturer’s 116 retailers across Scotland, the North and South of England.

DHL intends that 26% of the retailers will receive their orders before 6.00am and 63% before 7.30am. The more flexible schedule allows retailers to align deliveries to the technicians’ working times while and improving customer service levels by extending drop off times for vehicles.

A ‘track and trace’ system underpins the operation with parts scanned at every milestone. BMW Group and DHL then monitor the status using a web portal.

In addition to deliveries in Scotland and England, DHL will provide distribution to offshore retailers based in Guernsey, Jersey and the Isle of Man through air freight.