Chain ID App improved

The App, which helps Donghua quickly and easily identify replacement chain while engineers are on-site, was launched earlier this year. Response to the App, which is also available for users in Hungary, Czech Republic and Slovakia, has been very positive.

Bob Wellsbury, managing director of Donghua Limited, says: “We receive many calls from engineers who need help to identify the right replacement chain for a piece of equipment. The Chain ID Tool on our website captures key information from which we can identify the right chain. While customers have found the convenience of this website Tool really useful, the App means engineers can complete the relevant Chain ID form on their mobile or tablet when out on-site, with the assurance that we will notify them of the correct replacement chain within 1 hour*.”

With the new Conveyor Chain form, users can select whether the chain has a solid or hollow pin and the type of roller, link and attachment before submitting the completed form to Donghua. Exclusive to the App, images of the Conveyor Chain to be replaced can be uploaded to assist with identification of the chain.

The Chain ID App is available in the App Store and Google Play and is FREE to download.

*Response times quoted apply to enquiries received between 8.30am-4pm Monday-Friday. Enquiries received outside of these hours will be answered next working day.

01902 866 200