ePharmacy boosts supply chain
Chemist Warehouse Retail Group has deployed Supply Chain Commerce Solutions from Manhattan Associates.
The group runs the ‘Chemist Warehouse’ and ‘My Chemist’ branded pharmacies in Australia and uses the software to maximise service levels across its omni-channel pharmacy retail operations.
The move transformed the company’s store inventory replenishment approach and streamlined its online order fulfilment process. This has resulted in greater product availability and improved overall service levels.
Joanne Lipsey, general manager supply chain, ePharmacy, and Market Reach at Chemist Warehouse Retail Group, says: “Prior to the Manhattan solution implementation, we had limited control over inventory however we can now track stock across the entire business and know exactly where a given unit of inventory is at any moment. This matters when we’re talking about 250,000 units shipped every day to stores or directly to consumers. We’ve accelerated the flow of goods through our distribution network and this is driving improved service levels and closer customer relationships.”
