Free technical services app launches

Using the app, customers have access to Southgate’s Mobile Repair Service with data supplied daily, and the ability to manage all their servicing needs and inventory in one place. The app gives easy and direct access to Southgate’s Technical Services team.

Southgate’s Technical Services team service a range of equipment including strapping and wrapping machines, WAT dispensers, and many others, as well as material handling equipment such as carts and trollies. It operates across the UK and Europe, with over 40 technicians servicing, maintaining, and repairing over 3,800 pieces of equipment every week.

The new Southgate ServAgree app has already helped one large eComm customer reduce downtime by up to 40% by reducing repair time and lowering costs by reusing, repairing, and repurposing machinery and equipment instead of replacing them.

The app can also create an asset register which allows users to plan maintenance, track service history as well as prepare for inspections.

Southgate Global head of technical services John Maher, says: “We understand how detrimental it can be to a business if even one trolley or machine stops functioning correctly. The app has been designed specifically to mitigate the risks of downtime with numerous functions such as managing regular maintenance checks.”

For more information, visit www.southgateglobal.com