Integrated offering
theGAAStore had scaled up successfully but had reached a stage where its existing facilities and processes were no longer aligned to its needs.
Owner Padraic McKeever says: “Another online retailer had recommended Exact Abacus to us having used their fulfilment, technology and management systems, and we decided to approach them to see if they had the range of services we needed.”
theGAAStore uses Exact Abacus’ fulfilment services, integrated technology and consultancy to help ease the pressure on the company’s team, maintain service levels and enhance processes with technology-driven functionality that will enable the company to continue to grow.
Padraic continues: “Software in isolation would not have made the impact we needed and it was clear from the beginning that the integrated approach that Exact Abacus could offer to answering all our needs within a single team made them an ideal partner for our business.
“The technology they have been able to offer us, combined with their efficient fulfilment service and sound advice on everything from process design to how we lay out our warehouse has resulted in a transformation of our business. Exact Abacus has enabled us to save management time, improve our service to customers and achieve better approval ratings; all of which put us in a robust position for future growth.”
Since working with Exact Abacus, theGAAstore.com’s Trustpilot rating has risen to 8.5 and is still rising. The company’s same day dispatch rate has averaged 97.5% for 2017.
