Investing in Voice technology

The investment will give Indus Foods all the productivity and accuracy benefits widely associated with Voice technology and will be the first installation of Voice technology into an ethnic food company anywhere in the UK.

Indus Foods is a specialist Ethnic Foods wholesaler supplying businesses across the Catering, Retail, Wholesale & Food Manufacture sectors within the UK and Europe. A family run business with a long history in Birmingham, their first general store opened in 1962 and ever since they have continually invested in technology to better serve their customers.

BCP is one of the UK’s top suppliers of specialist Supply Chain software, Warehouse Management Systems (WMS) and Warehouse Execution Systems (WES). Key clients include Pedigree Wholesale, Gordon & MacPhail, The Health Store, SPAR, Musgrave, BWG and Global Foods.

Indus Foods’ investment in new WMS technology was prompted by a strategic review which showed the company was ideally positioned to take advantage of market leading technology. It recognised that replacing its paper based system with Voice could help accelerate its growth to take a lead in the market, improving operations and offering the very best in customer service.

The company undertook a rigorous selection process, evaluating systems from a number of key suppliers over the course of almost two years. Ultimately, BCP was chosen because of its ability to deliver a proven Voice WMS solution as a stand-alone component of the wider AccordERP system. The investment encompasses BCP’s full stand-aloneAccordVoice activated WMS to handle all key warehouse operations, including stock taking, goods receiving, pallet movements and picking. It will interface initially to Indus Food’s existing ERP system.

Key to securing the Indus Foods’ contract was BCP’s proven track record in WMS and Voice solutions and its ability to understand and respond to the specifics of Indus Foods’ business. Indus Foods’ Operations Director, Amir Chaudhary,headed up the selection programme: “The breadth and depth ofAccordVoice WMS distinguished it from the other offerings and BCP worked closely with us to understand the details of our business processes and how the solution could work for us. We are excited at the possibilities of what we will be able to achieve for our customers.”

Tim Williams, BCP Managing Director: “We’re delighted to welcome Indus Foods as a BCP client and look forward to implementingAccordVoice WMSas soon as possible so they can start taking advantage of the many benefits it offers.”

The investment was prompted by a strategic review which showed the company was well positioned to take advantage of the technology. It recognised that replacing its paper-based system with Voice could help accelerate its growth to take a lead in the market, improving operations and customer service.

The company undertook a rigorous selection process, ultimately, choosing BCP because of its ability to deliver a proven Voice WMS solution as a standalone component of the wider Accord ERP system. The new Accord Voice solution will handle all key warehouse operations, including stock taking, goods receiving, pallet movements and picking. It will interface initially to Indus Foods’ existing ERP system.

Indus Foods’ operations director, Amir Chaudhary, who headed the selection programme, says: “The breadth and depth of Accord Voice WMS distinguished it from the other offerings and BCP worked closely with us to understand the details of our business processes and how the solution could work for us. We’re excited at the possibilities of what we will be able to achieve for our customers.”