Mobile Apps
Utopia Furniture Group has rolled out a 5-in-1 cloud-based system from BigChange that combines mobile apps including electronic POD and vehicle tracking, with customer relationship management system (CRM).
After the successful implementation of BigChange as a real-time transport management system, Utopia has now begun extending BigChange to improve back office and sales force automation.
“We have developed a unique build-to-order manufacture and logistics business and that requires us to innovate and invest when it comes to technology. It’s that technology that ensures we retain a competitive advantage,” says David Conn, MD of Utopia Furniture Group.
Utopia has developed a bespoke enterprise resource planning (ERP) system. BigChange was introduced initially to provide electronic Proof of Delivery (POD).
“When we discovered BigChange we realised that their technology was way ahead of anything else. What particularly appealed to us was the fact that they had an end-to-end solution that would provide seamless integration of our delivery services with our sales, manufacturing and business functions. Previously we suffered from having disconnected silos of data and that was frustrating. BigChange was also much more affordable so we did not hesitate to switch,” explains Conn.
Utopia drivers are equipped with Zebra ultra-rugged enterprise touch computers that run the BigChange JobWatch App.
