Moonpig enhances stock visibility with WMS
Moonpig has chosen Balloon One to install Körber warehousing and supply chain software (which is now known as Infios) in a move to resolve existing stock visibility issues and eliminate unnecessary stock write-offs.
TO FACILITATE growth, in 2023 Moonpig opened a 120,000 square foot warehouse in Tamworth, Staffordshire, its first in the UK. The site, which is capable of handling more than 9,000 cards per hour, also operates as a distribution centre for the gifting arm of the business, housing its entire gifting range of more than 1,500 SKUs.
Even though they only recently went live with their previous system, it did not offer Moonpig the flexibility they required to meet their needs.
Moonpig’s senior engineering manager, Richard Johnston, comments: “We have faced challenges with the previous system not being sufficiently configurable or customisable, making it ineffective in helping us scale. Another issue we have faced is that it doesn’t integrate well with our other software and has left us feeling as though we are conforming to a system that doesn’t meet our needs, rather than making it work for us.”
Iain Swinton, director of operations and supply chain and the project sponsor for the change of WMS adds: “From an operations perspective, the old system did not allow us to have good visibility of where our stock is, which subsequently has led to us writing off stock that is out of date or missing.”
Johnston says that configurability and visibility issues were causing problems with picking and reconciliation. He adds: “We couldn’t understand what stock was in process, meaning we were unable to accurately report stock levels to the website.”
To address challenges, Balloon’s comprehensive solution for Moonpig includes: Körber WMS (now known as Infios); Springboard Server – Balloon’s proprietary middleware that allows a seamless integration with Moonpig’s ERP system; SAP By Design; and a carrier integration to Royal Mail.
