Repair & maintenance

Steve Robinson, depot manager for sara’s Bristol service centre, explains how a personal service results in faster solutions and reduced downtime for customers.

“Whether it’s a mechanical fault on a door, or damage caused to loading bay equipment due to a vehicle collision, the amount of disruption, downtime and lost production that can be caused by a single failure can be staggering.

“Even large distribution centres operate to such tight schedules that a single loading bay being out of commission can cause delays of several hours for drivers. To minimise downtime it’s important that all equipment is properly maintained and, in the event of a failure, knowledgeable engineers are available quickly.

“When customers call the Bristol office with a query, they are given direct access to engineers who have hands on knowledge about the equipment in question. In many cases this allows us to perform a primary diagnosis before we leave the service centre, which massively increases the chances of us having the correct parts and equipment to fix the issue on our first visit. Our engineers are full time employees with years of experience, and probably know more about the equipment than our customers do. They can diagnose and solve issues with any equipment, not just sara LBS products.”