The Fragrance Shop takes on Shutl delivery service
The UK’s largest independent fragrance retailer has launched a new delivery service from Shutl.
Until now, The Fragrance Shop has been offering its online customers a range of delivery options including standard, next and nominated days, weekend delivery and click & collect. With Next Day and Click & Collect options overtaking standard delivery in popularity over the past few years, it has become evident that The Fragrance Shop customers are looking for urgency in receiving their online orders.
Shutl will bring The Fragrance Shop a competitive edge designed to enhance customer service and lead to a significant increase in sales.
"Fragrances are typically purchased as a last minute gift, so speed and flexibility of delivery is important," comments Mark Kelly, head of eCommerce, The Fragrance Shop. "We want to maximise on this by making it easier for customers to make these guilt-free, eleventh-hour purchases. We chose to implement Shutl based on the company's standing as a market leader in same day delivery and the fact we share the same ethos for superior customer service."
Shutl has been integrated into The Fragrance Shop's new bespoke eCommerce platform.
