Cromwell Tools appoints supply chain partner

CROMWELL, PART of WW Grainger, is a leading supplier of maintenance and repair products for a broad range of trades and industries.

XPO has been contracted to fulfil core transport services on behalf of Cromwell, including night deliveries to Cromwell locations nationwide, as well as inter-site transport activities and supplier collection routes during the day. The overnight service will replenish inventories at all locations and distribute prepared customer orders for onward direct delivery.

XPO’s core fleet will be despatched from Cromwell’s World Distribution Centre in Leicestershire to over 40 delivery points, supported by satellite sites in XPO’s transport network. A comprehensive IT solution integrated with the XPO Connect technology platform will provide real-time traceability, order visibility and business intelligence, as well as health and safety and customer service management.

Cromwell Tools head of transport Dan Kinsey, says: “Our overnight service operates at the heart of our national distribution model by connecting our branch network to our World Distribution Centre, and offers timely through-the-night fulfilment that keeps our customers’ operations running and their people safe.
“All Cromwell locations operate a delivery fleet that provides our customers with a high-touch delivery solution and ensures familiarity, expertise and care with each order we fulfil directly. The continued development of our service offering is essential to our business goal of being the easiest company to deal with. The decision to award this solution to XPO is grounded in their alignment to our objectives and their focus on relentlessly championing the customer experience.

“The XPO team have produced a tailored and agile solution that protects the quality of our service and is underpinned by a commitment to deliver continuous improvement, technology that provides end-to-end traceability, and a clear focus on sustainable, safe and innovative logistics solutions throughout the duration of the contract.”

For more information, visit www.xpo.com