Real-time fleet info 24/7

Originally developed in 2005, the latest revision of the website allows all customers access to real-time fleet information on a 24/7 basis.  

Through Doosan Rushlift’s IT team at the Northampton premises, the FMS website has been developed allowing the firm to maintain and update the system as required, ensuring customers are kept up-to-date with the latest functionality and website enhancements.

Each customer is provided with their own login details, enabling them to have complete visibility of their equipment and its history, log breakdowns on a 24/7 basis, monitor uptime and fleet utilisation, request and authorise quotes for repairs, as well as review account information.

The major benefit is these improvements to the FMS website enable customers to make informed decisions based on real time information.

With the ability to log breakdowns and repairs online, there is no longer the need to make a phone call to report a problem. Once a job is registered online, the job is issued by the operations team to a Doosan Rushlift engineer, who will then action and arrange to resolve the problem.  

The Fleet Summary section allows the customer to monitor progress of any breakdowns or repairs, providing a live indication of the estimated time of arrival of the engineer as well as an update on the status of the job. This is also updated to the customers via email, if required. 

Live information is fed into the FMS website from the engineer’s tablet when they visit site with all maintenance records being updated in real time. The Doosan Rushlift system provides important data on customers' equipment, including uptime, utilisation and other Key Performance Indicators (KPIs).

The FMS, which is free to customers, provides more control to a business. Users can access the ‘Fleet Status’ page of the website at any point and see an overview of their whole fleet. Replacement trucks can also be requested through the online system, to minimise downtime further. 

Tim Waples, CEO of Doosan Industrial Vehicle UK, explains: “Over the last 10 years, the Doosan Rushlift IT team has developed its own, in-house, comprehensive web-based Fleet Management System (FMS). This industry-leading solution enables customers to access up-to-date information on its equipment fleet, log breakdowns on a 24/7 basis and to access maintenance records, account details and other important information.”